It seems that in a blink of an eye college campuses across the globe became inundated with servers, networks, computers, artificial intelligence, machine learning, and mobile devices, lot’s of mobile devices. Technology continued to upgrade a record speeds, but work flow processes from admissions to HR, retention to IT were left in the dust. The technology on college campuses wants to run at 1,000 miles per hour while workflow processes were stuck going 55.
Somehow this shift in technology and innovation around us meant more students, more faculty, more software, more IT workers and petabytes of data. More students and more faculty means more machines and more devices.
The problem is, and it’s a big problem, is that the people charged with working to support all of this technology, all of these people and all of this data, are still being managed with shared calendars, spread sheets and ticketing systems that were years out of date ten years ago.
These problems exist in IT departments, HR departments, admissions departments, registrars offices and just about anywhere where people are managing people.
The solution to these problems is ServiceNow a cloud based service management platform designed for IT service management, HR service management and workflow management throughout your entire campus.
ServiceNow helps your IT department consolidate legacy IT tools to a modern easy to use service management solution. By having your entire IT staff and security staff on ServiceNow they can quickly streamline all IT and security needs and delegate them according to student and faculty impact.
A service health dashboard will help the IT department quickly track down any disruption across the entire campus with service maps. The system will automatically orchestrate remediation.The same goes for all of your campus’s security operations. Quickly identify any threat and resolve it fast. A single repository for threats helps the system learn and build threat intelligence data. ServiceNow is also the easiest way to hand off tasks between security and IT, there’s no more guessing at who’s responsible for what issues.
ServiceNow will help streamline work throughout your entire campus. A single mobile and web application development platform will help colleges and universities deliver an end to end service experience for all students, faculty and staff.
ServiceNow helps higher ed institutions:
- streamline financial aid
- enhance the fundraising process
- simplify facilities management
- speed course development
ServiceNow’s cloud based platform is ideal for innovating at the speed of technology, and designed for scalability. Whether your campus has 500 users or 100,000 users, ServiceNow can handle it all.
While we all know that colleges and universities are educational institutions at their root their are one of the biggest service industries in the world. ServiceNow supports the service side of education in unparalleled ways.
Find out more at EDUCAUSE in Philadelphia, November 1-3rd, booth #2113 and online at servicenow.com