We Talk With RT Collins, VP and General Manager at Lexicon Technology, About Incident IQ and How It Was Designed From The Ground Up For K-12 Education.
Many people in the IT field don’t realize how complex and challenging the IT world of K-12 education really is. Sure there’s apple juice spilled into Chromebooks and tablet screens shattered for not other reason besides “I don’t know”, but there are also several systems K-12 schools can’t live without that are truly unique to K-12.
For instance K-12 schools all have some kind of SIS (Student Information System) or LMS (Learning Management System). K-12 schools also have stakeholders that go beyond the physical walls of the school. I’d take an angry board of directors over a bunch of angry 3rd grade parents, any day.
K-12 schools are also burdened with the mantra “do more with less”. You’ll find IT teams of five handling 8 buildings, 10,000 students and 12,000 devices that’s not some unique district, it’s almost the status quo. School districts also come in all shapes and sizes. A rural area in Nebraska may have a district with three schools and 800 students total while a district like LA Unified serves 640,000 students across 1087 buildings.
Lexicon Technology has developed Incident IQ as a platform that’s more than just a “help desk” for K-12 schools, unique to the special needs of K-12 schools.
K-12 IT departments have to support every single school owned device whether they’re a 1:1 district or not. IT departments stretch way beyond the learning device as well. Projectors, smart boards, desktops and laptops used by faculty and several different software programs are managed by K-12 IT. They also have to answer to teachers, administrators, superintendents, students and in some cases parents. Without a solid support platform tickets get lost and work goes undone.
Check out this video interview with Lexicon Technology’s RT Collins above. For more information visit IncidentIQ.com
Nibletz is the #1 Google News Source For FETC 2018 and TCEA 2018, check out our complete coverage here.