Des Moines Interviews

Thankably: Hand Written Thank Yous-as-a-service

Thankably

Twitter-Logo Thankably: Hand Written Thank Yous-as-a-service Facebook-Logo Thankably: Hand Written Thank Yous-as-a-service LinkedIn-Logo Thankably: Hand Written Thank Yous-as-a-service  AngelList-Logo Thankably: Hand Written Thank Yous-as-a-service


What is Thankably?

We send handwritten thank you cards for businesses. We have found especially for startups sending snail mail, specifically handwritten mail re-engages lost customers, and boosts engagement of existing customers.

Who is your target user?

Startup sales teams, real estate agencies, and luxury auto sales.

Why did you build Thankably?

As a 15 year veteran in various sales roles I have always sent thank you cards to all of my customers. I personally know the power of the handwritten thank you card. My customers have raved about them since my very first sales job. I have watched other sales people in my career struggle to keep up with customers. So we set out to make it easy for those who struggle with it, have bad handwriting or just don’t have the time to do it.

How is Thankably different from what is currently available?

Everything thankably does is handwritten. By humans, no robots, no fonts, no printing. We have one product line that is an exception a sales letter campaign where the letter itself is printed, but the envelope is still handwritten.

Tell us your founding story. Was there an “ah ha” moment?

A friend posted on facebook he was looking for a service to send his cards for him, he was sending 100 cards a month to each customer who bought form him every single month. And struggling to keep up with it. So I did some napkin math while I was at lunch, and told him I can do it, came to a price agreement and he sent me his files. That night I found a name I liked and built our first website.

As a startup, I realized our strength is the handwritten cards we send our leads too, and perhaps other startups could use this service, not just real estate and luxury auto sales.

Tell us about your founding team and their backgrounds.

Nicholos Berry – Founder: 15 years in sales, from office supplies, insurance, small business web development sales to agricultural test equipment. I have sent thank you cards since my very first day selling office supplies. It was a company requirement of all sales people, and if you didn’t do it, they would fire you. So I started a habit of sending thank you cards to every customer who submitted a PO. And still do it to this day. When I became sales manager, I implemented the requirement and replaced direct mail flyers in our marketing budget with thank you cards and first class postage.