Interviews Larkspur

Zingtree: Create decision trees for support staff

Zingtree

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  What is Zingtree?

Zingtree makes it easy to create interactive decision trees that lead anyone through complicated processes. Web site visitors or internal agents simply navigate your trees by clicking buttons to answer questions. You get detailed analytics on how your trees are being used to guide product, service and process optimizations.

Who is your target user?

support managers, product developers

Why did you build your product? What problem are you taking on?

People powered support is expensive. Zingtree saves time and money by eliminating support tickets, reducing back-and forth, and giving employees scripts to follow during live support sessions.

How is your product different from what is currently available?

People powered support is expensive. Zingtree saves time and money by eliminating support tickets, reducing back-and forth, and giving employees scripts to follow during live support sessions.

Tell us your founding story. Was there an “ah ha” moment?

Zingtree was first sprouted in late 2013 by the founders of Applian Technologies. Applian was seeing a lot of redundancy in supporting their software products, and as such the first Zingtree-like troubleshooters were hard coded into the support path. After seeing a 25% reduction in support emails, we knew we had a winner, and so Zingtree was started.

Where can people find out more?

https://www.crunchbase.com/organization/zingtree