What is ProProfs Knowledge Base?
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process.
Who is your target user?
Organisation, Small Business, Universities
Why did you build ProProfs Knowledge Base? What problem are you taking on?
ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they’re looking for, whenever and wherever they need it.
How is your product different from what is currently available?
ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
Tell us your founding story. Was there an “ah ha” moment?
Sameer founded ProProfs based on the vision that knowledge should be freely available to people from all walks of life.
Tell us about your founding team and their backgrounds.
Sameer Bhatia is founder & CEO of ProProfs, a leading provider of online learning tools for building, testing, and applying knowledge. He has a Master’s degree in Computer Science from the University of Southern California (USC) and is an ed-tech industry veteran.